Privacy Policy

Last updated: March 13, 2026

This Privacy Policy describes how TradeFlow Canada collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you visit our website or use our services, we gather certain information to enhance your experience and provide better support for your trade and economic research needs.

Information We Collect

We collect various types of information to operate our platform effectively and serve your needs:

Personal Information: When you register or contact us, we collect your name, email address, phone number, and organization details. This helps us provide personalized support and relevant content about Canadian trade partnerships and export-import data.
Usage Data: We automatically collect information about how you interact with our site, including pages visited, time spent, search queries related to trade agreements like CUSMA, and the devices you use. This helps us understand your interests in commodities and supply chain positioning.
Cookies and Tracking: We use cookies to remember your preferences, maintain sessions, and track user behavior. This enables us to deliver a seamless experience when you explore information about Canada’s trade balance and economic partnerships.
Communication Data: If you email us with questions about trade policy or export-import statistics, we retain your messages and our responses for service improvement and support purposes.

How We Use Your Information

Your data helps us deliver better services and content:

We use collected information to provide, maintain, and improve our website and services. Your data allows us to personalize your experience by recommending relevant content about Canadian trade agreements, commodity markets, and global supply chains. We analyze usage patterns to identify which trade topics and economic partnership information are most valuable to our users. We may contact you via email with updates, newsletters, or important announcements about changes to our policies or new features. We never sell your personal information to third parties. We may share aggregated, anonymized data with research partners to advance understanding of Canada’s trade positioning, but this data cannot identify you personally.

Your Rights and Choices

You have control over your personal information:

You have the right to access, correct, or delete your personal data at any time. If you wish to review what information we hold about you, request corrections, or ask for deletion, please contact us using the details below. You can opt out of promotional emails by clicking the unsubscribe link in any message we send. You can control cookie settings through your browser preferences, though some features may not function optimally if cookies are disabled. We retain your information only as long as necessary to provide our services or comply with legal obligations. When you request deletion, we will remove your data within a reasonable timeframe, except where we must retain it for legal compliance.

Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL encryption for data transmission, and we maintain secure servers with restricted access. However, no security system is completely impenetrable. We cannot guarantee absolute security, though we continuously work to improve our protection practices. If we discover a security breach affecting your data, we will notify you promptly and take appropriate remedial action. We train our staff on data protection best practices and maintain strict confidentiality agreements with anyone who has access to your information.

Third-Party Links and Services

Our website may contain links to external websites and services. We are not responsible for the privacy practices of third-party websites. When you access external links about trade agreements, commodities markets, or economic data, you are subject to their own privacy policies. We encourage you to review the privacy policies of any third-party sites before sharing your information. This Privacy Policy applies only to information collected through our website and does not cover third-party services, even if they are linked from our site.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy, concerns about our data practices, or requests regarding your personal information, please contact us:

Email: [email protected]

Phone: +1 416 789 5432

Address: Commerce Drive 285, Toronto, ON M5H 2R2, Canada

We will respond to your inquiry within 10 business days and work with you to address any concerns about your privacy or our data handling practices.